Scott Yandrasevich is a professional in the hospitality industry with over two decades of experience in management and operations. He began his career after earning an undergraduate degree in Hospitality Management from Johnson & Wales University and later obtained a Master’s Degree in Hospitality Management from the University of Nevada, Las Vegas (UNLV), one of the top institutions for hospitality education. Throughout his career, Yandrasevich held leadership roles in various organizations, focusing on enhancing customer service, streamlining operations, and driving business growth.
As General Manager of the a Golf Club in New York, he was responsible for overseeing all aspects of the club’s operations, including member services, event coordination, and team management. His leadership was characterized by a commitment to improving guest experiences and building strong professional relationships.
Yandrasevich has also demonstrated a passion for community service, having served as a Distinguished Lieutenant Governor for Kiwanis Club International, where he led initiatives aimed at giving back to local communities.
His career in hospitality is marked by his entrepreneurial spirit, adaptability, and dedication to continuous improvement. Known for his operational expertise and ability to lead teams effectively, Scott Yandrasevich has contributed to creating exceptional guest experiences in the hospitality sector. His hands-on approach and focus on customer satisfaction have earned him a reputation as a trusted leader in the industry.
What are the key elements to running a successful business in the hospitality industry?
The most important element in hospitality is delivering exceptional customer service. In this industry, your success relies on the experience you provide to your guests. From the moment they walk in, every interaction matters. Another key element is building a strong, cohesive team that shares the same commitment to service excellence. Your staff are the face of your business, and if they’re motivated and engaged, it will reflect in their interactions with guests. Lastly, effective operational management—knowing your numbers, optimizing processes, and being adaptable—is crucial to sustaining long-term success.
What’s your approach to team management in hospitality?
Managing a team in hospitality means creating an environment where everyone feels valued and supported. I believe in open communication and giving people the opportunity to voice their ideas and concerns. I’m also big on training—ensuring that every team member has the skills they need to excel in their role and that they understand the importance of their contribution to the guest experience. Regular feedback and recognition of achievements go a long way in keeping morale high.
How important is adaptability in the hospitality business?
Adaptability is critical. The hospitality industry is constantly evolving with new trends, technologies, and guest expectations. You need to stay ahead by being flexible and open to change. Whether it’s implementing new technology, adjusting to seasonal demands, or finding innovative ways to enhance the guest experience, being adaptable is key to staying competitive. A business that’s too rigid will struggle to keep up.
What strategies do you recommend for maintaining consistent guest satisfaction?
Consistency in service is essential for guest satisfaction. It starts with clear standards—making sure every team member understands what’s expected in terms of service delivery. Regular training helps maintain those standards, and actively seeking guest feedback is important for identifying areas where you can improve. I also believe in the power of personalization—small touches that make each guest feel like they’re receiving special attention can leave a lasting impression and drive repeat business.
What advice would you give to someone looking to start a hospitality business today?
Start with a clear understanding of your target market and tailor your offerings to meet their needs. Hospitality is competitive, so it’s essential to know what will set you apart. Focus on building a strong team from day one, because the service experience you provide will be your biggest asset. And always be ready to adapt—whether it’s to guest feedback, market changes, or new industry trends. Lastly, pay close attention to your financials. Proper budgeting, cash flow management, and forecasting are vital for keeping the business sustainable, especially in the early stages.
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