Glen and Michelle Scharfeld are the co-founders of Senior Helpers, a leading provider of in-home care for seniors based in Citrus County, Florida. With a commitment to offering compassionate and personalized care, they have established a reputable service that significantly enhances the lives of the elderly and their families in the Nature Coast and Sun Coast regions.
Glen Scharfeld brings over two decades of experience in healthcare management, enriched by his previous work in community service roles. His educational background includes a degree in Healthcare Management, which underpins his expert handling of the complex needs of senior care. Michelle Scharfeld, with her degree in Social Work, brings a complementary set of skills, focusing on legal and regulatory compliance to ensure the highest standard of care. Together, they combine their strengths to address the unique challenges of elderly care with innovative and effective solutions.
Their dedication extends beyond business operations as they actively participate in community outreach and educational programs, aiming to improve the overall quality of life for seniors. Glen and Michelle’s work at Senior Helpers is driven by a passion for making a real difference, providing a robust support system for families navigating the challenges of aging.
How have your personal experiences shaped your approach to senior care at Senior Helpers?
Michelle: Our journey into senior care was very personal, beginning with the care we provided within our own family. These experiences exposed the emotional and logistical challenges families face, guiding our compassionate approach at Senior Helpers. We prioritize understanding each client’s unique story and needs, which dictates how we structure our care solutions.
What are the core values that define the culture at Senior Helpers?
Glen: Integrity, compassion, and innovation are at the heart of everything we do. We’ve cultivated a culture where every team member is empowered to take initiative and make decisions that align with these values. This approach ensures that our clients receive the highest quality of care, tailored to their specific circumstances.
What strategies do you employ to ensure the mental and physical well-being of your caregivers?
Michelle: Caregiver burnout is a real concern, so we’ve implemented a support system that includes regular training, one-on-one counseling, and team-building activities. Ensuring they have the resources to manage stress and emotional fatigue is crucial for maintaining the high standards of care that our clients expect.
Can you describe a particularly challenging situation you’ve encountered with a client and how you managed it?
Glen: We once cared for a client with advanced dementia who was also physically aggressive. It was challenging for the family and our caregivers. We worked closely with healthcare professionals to adjust his care plan, incorporated specialized training for our staff, and used environmental modifications to reduce triggers. This comprehensive approach improved his quality of life significantly.
How does Senior Helpers stay ahead of the curve in a rapidly evolving healthcare industry?
Michelle: We invest heavily in continuous education and technology. Staying current with the latest research in geriatric health and caregiving methodologies allows us to integrate innovative practices and technologies that enhance our care delivery and operational efficiency.
What impact has technology had on your services, especially in terms of client outcomes?
Glen: Technology has been transformative. For instance, we’ve introduced a system that allows real-time monitoring of clients’ health metrics, which can alert caregivers to potential health issues before they become critical. This not only improves client outcomes but also reassures families about the safety and well-being of their loved ones.
How do you personalize care for a diverse client base with varying needs?
Michelle: Personalization starts with a detailed assessment by our care coordinators who are trained to identify the specific needs and preferences of each client. We consider medical conditions, personality, lifestyle, and even cultural backgrounds when creating care plans. This tailored approach ensures that our care is as effective and comforting as possible.
What role does community involvement play at Senior Helpers?
Glen: Community involvement is key. We engage in local events and partnerships that help raise awareness about senior issues and promote healthy aging. These activities not only connect us with the community but also keep us informed about the resources and needs of the populations we serve.
Looking to the future, what are some of the new initiatives or expansions you are planning for Senior Helpers?
Michelle: We are exploring the introduction of more specialized care programs, such as rehabilitation support and post-surgical care, which are becoming increasingly necessary. Additionally, we’re looking to expand geographically to serve more communities, especially in underserved areas.
What has been the most rewarding part of your work at Senior Helpers?
Glen: The most rewarding aspect is seeing the tangible difference our services make in the lives of our clients and their families. Whether it’s helping a senior regain independence after a stroke or providing respite for a family caregiver, knowing we’ve made a positive impact is incredibly fulfilling.
About The Author
